Case for servise marketing Research Paper Example | Topics and Well Written Essays - 1500 words

Case for servise marketing - Research Paper ExampleAs discussed in the case study that APM grew due to its franchising strategy which not only baffling direct franchising but to a fault through Master Franchising. Thus the overall expansion strategy for the business has remained foc engaged on the phylogenesis of regional franchisees who can deliver the service according to the demand from a particular geographical heavens in which they can deliver them effectively. APM tend to advertise the franchising opportunities in the local new-fangledspapers and other media to attract the effectiveness franchisee. This was achieved through advertisements as substantially as the word of mouth similarly. One of the key criteria used by APM to recruit new franchisee was to observe the behavior and attitude of the person willing to apply for the franchise. One of the tasks twisty was to assess the willingness of the person to show closer association with dogs. Since APM was mobile services provider for dog wash therefore it was considered as essential that the persons must have some degree of association with pets and specially dogs. This was also important because the PEOPLE element is considered as one of the key variables in the overall integrated services marketing mix. While recruiting the new franchisee, APM therefore gave a lot of weightage to the people element besides ensuring that processes are performed in accordance with the laid down criteria. This was also duly supported by the subsequent reproduction and development of the franchisees in order to ensure that those who are hired have the requisite degree of knowledge and expertise in delivering the services. Having a relative degree of education, up to 10th grade, was another task involved in ensuring that the franchisee actually can handle the business aspects of delivering the services too. This task again can be considered as a focused approach to offer the franchise only to those individuals who can successfully turn tail out the task of business management also. One of the key similarities betwixt recruiting new franchisee as salutary as attracting new customers was the use of advertisement. As discussed above that APM used word of mouth as well as the advertisement to attract the new franchisee therefore relatively same procedure was also apply to attract new customers. The use of colorful mobile vans served as strong advertisement vehicles also attracting the assistance of the potential customers. This therefore not only provided APM and its franchisee a cost effective way to reach to new customers but also improve its overall image in the areas where they work. Another important similarity between the two is the use of word of mouth and incentives for attracting the new customers. The use of discounted services as well as the additional care tips provided to the customers ensured that the service providers develop a long term relationship with their customers. As discussed in the case that one of the strategies applied by the franchisees were to advise the dog owners to increase the frequency of dog process so that they can save costs on other issues such health related issues with the dogs. The use of recommendations by the satisfied customers was another important task involved in retaining and attracting customers. This was however, not the case for recruiting the franchisee as they had to meet strict criteria before their applications can be accepted. One of the key contradictions between the two however,